Castle Floor Coatings

Privacy Policy

Last Updated: 12/20/2025

Castle Floor Coatings (“we,” “us,” or “our”) is committed to protecting the privacy and security of our website visitors, customers, and business partners (collectively, “you” or “your”). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information. By using our website or services, you consent to the practices described in this Policy.

1. Scope

This Privacy Policy applies to information collected through:

  • Our website at castlefloorepoxy.com
  • Online and offline communications related to marketing and inquiries
  • Other digital services or platforms we may offer (collectively, the “Services”)

This Policy does not cover information collected by third-party websites or services not operated by Castle Floor Coatings.

2. Information We Collect

We may collect personal information in the following categories:

  • Contact Information: Name, email, phone number, mailing address, and other details you provide.
  • Account Information: Login credentials, usernames, and passwords for newsletter or account registration.
  • Usage Information: Pages visited, links clicked, IP address, device and browser information, and time spent on our Site.
  • Transaction Information: Billing, payment, and order details for services you purchase.
  • Marketing Preferences: Communication preferences and responses to our campaigns.
  • Other Information: Any information you provide directly, such as form submissions, email correspondence, or social media interactions.

3. How We Collect Your Information

We gather information through:

  • Directly from You: When you fill out forms, subscribe to newsletters, contact us, or communicate via phone or email.
  • Automatically: Via cookies, web beacons, logs, and other technologies when you visit our website.
  • Third Parties: Public sources, social media platforms, and service providers that assist us in providing our Services.

4. How We Use Your Information

We use personal information to:

  • Provide, operate, and improve our website and services
  • Send transactional communications and service updates
  • Deliver marketing and promotional messages with your consent
  • Analyze usage, measure performance, and conduct research
  • Protect against fraud, unauthorized access, or security threats
  • Comply with legal obligations and respond to lawful requests

5. Legal Basis (If Applicable)

For visitors in regions with data protection laws (e.g., the EU), we process your personal information based on:

  • Consent: Where you have explicitly agreed.
  • Contract: To fulfill services or agreements with you.
  • Legal Obligation: To comply with applicable laws.
  • Legitimate Interests: For business purposes, such as marketing or site security, unless overridden by your rights.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze traffic, and support marketing. You can manage cookies through your browser settings, though some features may be affected if disabled.

7. Sharing Your Information

We may share your information with:

  • Service Providers: Vendors and contractors performing services on our behalf.
  • Affiliates and Partners: To provide joint services or offers.
  • Legal Requirements: If required by law or to protect rights and property.
  • Business Transfers: In case of mergers, acquisitions, or sales of assets.

We do not sell your personal information without your consent.

8. Data Retention & Security

Personal information is retained only as long as necessary for business purposes, legal obligations, or dispute resolution. We implement reasonable security measures, but cannot guarantee absolute security.

9. Children’s Privacy

Our Site and Services are not directed toward children under 13. We do not knowingly collect information from children. If we discover such data, we will delete it promptly.

10. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, or restriction of your personal information, or withdraw consent. Contact us to exercise your rights. Verification of identity may be required.

11. California Residents

California residents have additional rights under CCPA, including access, deletion, and opt-out of sale (though we do not sell personal information). No discrimination will occur for exercising these rights.

12. International Transfers

If accessing our Site from outside the U.S., your information may be stored or processed in the U.S. or other countries where we or our service providers operate. We apply appropriate safeguards for protection.

13. Third-Party Services

Our Site may link to third-party websites or services. We are not responsible for their practices. Please review their privacy policies before providing personal information.

14. Updates to Policy

We may update this Privacy Policy periodically. Changes will be reflected in the “Last Updated” date at the top. Please review this page for the latest information.

15. Contact Us

For questions or privacy requests, contact us using the information below.

We will respond to inquiries promptly and professionally.